レイクサイド・シャレー・ムンバイ・マリオット・エグゼクティブ・アパートメント(Lakeside Chalet, Mumbai - Marriott Executive Apartments)

アパートメントは手入れが行き届いておらず、老朽化が目立ち始めています。スタッフは施設の質の悪さを優れたサービスで補おうと努めていますが、部屋は大幅な改装が必要かもしれません

ホテルの部屋は湿気が多すぎました。

Wonderful hotel with great service budgeted hotel with one bed room and two bedroom apartments

Great breakfast, great view, clean room. Worth visiting there.

シルバーエリート会員であるにもかかわらず、マリオットでの最悪の経験は、そこに一晩滞在し、チェックイン時間の関係で二泊分の支払いをしましたが、リマインダーにもかかわらず、日付がメンバーシップにクレジットされませんでした。ルームサービスとハウスキーピングは非常に貧弱で、スタッフの傲慢さがさらに複雑さを増します。

同じ敷地内にあるウェスティンに何でも行かなければなりません。宿泊施設内および宿泊施設間で大規模な工事が行われており、宿泊客にとっては大きな迷惑となっています。受付スタッフがとても親切に対応してくれます。スタッフは朝食時に気を配る必要があります。私は午前中に訪れましたが、それほど忙しくはありませんでしたが、長時間参加する人はいませんでした。そう、確かにホテルじゃなくてサービスアパートメントって感じ

We visited Lakeside Chalet Marriott Executive apartments, Powai on 30th sept. 1. Got check-in after waiting for 2 hours 2. We had requested 2 cribs for babies under 1.5 years at the time of booking. It took the hotel 6 hrs after late check-in of 2 hours and several calls to help desk to finally get the cribs 3. The rooms were unsanitary. There were lots of dirt and dust on the floor and we had to call the hotel team 4 times to finally get the room cleaned, after 4 hours! 4. Every request and call made for snacks, cleaning the room were done only after a minimum of 3-4 calls to help desk after running out of patience 5. Breakfast cafe on the following day was full and we were asked to move to Westin which is at a steep height and difficult to climb with 2 babies in tow. We waited patiently for 20 mins only to reach Westin and be questioned by the Westin staff and hostess that why are we there. When we told Marriott team asked to come there then they put us on wait list, we waited with crying babies for 1 hr, ***y requests to offer us some place to feed the hungry babies.. pls note ***y tables were empty and only delayed bcoz they weren't cleaned up. 6. While check-out, we waited for over 1.5 hrs to get all our issues addressed and ensure such service is not received by other guests staying with babies. UTTERLY HORRENDOUS SERVICE EXPERIENCE. Would highly recommend staying at any other property in Mumbai but this. It DOES NOT live upto Marriott name and this should be strictly looked into bu the ***agement.

We originally intended to stay for two nights, but we ended up staying for one extra because we were so taken by the property....Their hospitality was much appreciated by us.... Every member of their team greets you with a smile on their face every time they see you... I am writing to let @lakeside chalet marriott know how much I appreciate the outstanding customer service that your front office ***ager @Jasleen has provided us.... Jasleen has always been very attentive and helpful in every ***ner... Her kind gesture towards me and my family and hospitality was beyond satisfaction.... ⭐⭐⭐⭐⭐ to @jasleen....

We Erred and dint read the form provided during the check-in formalities in detail. This mistake costed us a fine. The hotel is NO SMOKING and one of the guest smoked in the toilet. For this violation we had to pay the fine with taxes. (we did get some concession from the full amount) This was a genuine mistake form our end which we admitted. it would have been most appreciated if the ***ager in charge could waive it off. A suggestion to the ***agement that they should put up NO SMOKING signages at various places and not just in one small form. Also the check-in person should inform the guest about the same. This experience completely ruined our happiness that we had come for celebrating a cousins 50th birthday for whom the stay was a gift. Also the ***ager in charge should have handled this matter in more calmer way and not be so rude to us. This is not what is expected from the Marriott brand. We had "Wonka" experience since we dint read the "small prints" I end this by saying that if only there were NO SMOKING signages, then matured responsible & law abiding people like us wont have to go through the agony of paying fines.